Question 1

How long does setup take?

Accepted Answer

A single-branch restaurant goes fully live within 7 business days — POS connection, staff records, initial audit templates, and shift plan included. Chains typically need 2-4 weeks (depending on branch count and integration complexity).

Question 2

Which POS systems are supported?

Accepted Answer

Any POS — no integration project needed. The easiest path is CSV import: export a sales report from your POS and upload it, works instantly. For real-time, connect an HMAC-signed webhook; native adapters for several popular systems are also available. Our canonical schema means switching POS doesn't affect historical data.

Question 3

Can I migrate my existing Excel/Google Sheets data?

Accepted Answer

Yes. Our onboarding team takes your existing recipes, stock, staff, suppliers, and menu data as CSV/Excel and loads them into Gastrolie. From day one, you work with your own data.

Question 4

Is there a free trial?

Accepted Answer

No open free-trial plan — our pricing model is early-access based. Instead, we run a 30-minute analysis session with your own data to show how Gastrolie performs for you. Reach out and we'll set one up.

Question 5

How much does annual billing save?

Accepted Answer

Annual billing saves approximately 20%. Pro plan, for example, is €149/branch/month annually instead of €189 monthly. Prices exclude VAT and vary by country.

Question 6

What happens if I add more branches?

Accepted Answer

Pro plan includes one branch; additional branches at +€29/branch/month (annual). Enterprise plan includes up to 20 branches; beyond that, +€29/branch/month. If you need a plan upgrade, sales handles it self-service — no restart.

Question 7

Does it support my HACCP workflows?

Accepted Answer

Yes. Temperature CCPs, allergen control (EU 1169 — 14 mandatory allergens), CAPA-triggered alerts, GoBD §146 audit trail. The marketplace ships with a ready HACCP starter pack. Brand-specific workflows can be added via drag-and-drop template builder.

Question 8

How many languages can staff use it in?

Accepted Answer

Four languages fully supported: Turkish, English, German, Russian. Interface, notifications, exports — all in 4 languages. Staff in their language, manager in theirs, same data.

Question 9

What does the AI Assistant do?

Accepted Answer

Natural-language queries: "Which branch is 15% below target this month?" → answer from your tenant data + source citation + actionable suggestion. AI auto-scheduling forecasts shift demand. LLM fallback for low-confidence OCR. All powered by Gastrolie AI.

Question 10

Where is my data stored?

Accepted Answer

All tenant data sits within EU borders, in European data centres. DSGVO/GDPR compliant. Data export right guaranteed — you can download all your data in standard format (JSON/CSV) any time.

Question 11

What is GoBD §146 and why does it matter?

Accepted Answer

GoBD = the German Ministry of Finance's rules on electronic bookkeeping and document retention. §146 mandates every financial movement be stored immutably with who/when. In Gastrolie, every cash entry, invoice, and P&L movement has a signed audit trail — German tax audits go smoothly.

Question 12

How is data isolated between branches?

Accepted Answer

Multi-tenant + multi-branch isolation: every tenant sees only their own data, no cross-tenant access. Within a tenant, role-based + branch-scoped access — a server at one branch only sees that branch, regional manager sees their region, owner sees everything. Brand-Franchise hierarchy supported.

Question 13

How fast is support when I have an issue?

Accepted Answer

Starter: email support (24h SLA). Pro: priority support (4h SLA). Enterprise: dedicated customer success manager + 24/7 emergency line. All plans get community forum + user guide (4 languages).

Question 14

Is there a contract term?

Accepted Answer

Monthly: month-to-month, cancel anytime. Annual (20% discount): 12-month commitment, cancellable 30 days before renewal. No exit penalties either way.

Question 15

Can I export my data?

Accepted Answer

Anytime. From dashboard, one-click JSON + CSV bundle (all tenant data: recipes, audits, cash, staff, customers, invoice PDFs via R2 links). Per GDPR Art. 20 (data portability). After contract end, data access stays open for 90 days.

Frequently Asked Questions

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