Ticket & Task Management
Track every issue from report to resolution. Kanban boards, SLA tracking, automatic escalation, and photo-verified closures ensure nothing falls through the cracks.
Açık Ticket
18
SLA İhlali
3
Bu Hafta Çözülen
42
+15%
Aktif Ticketlar
Ticket & Task Management
Kanban Board
Visual board with drag & drop. Status: Open → In Progress → Done. Filter by priority and category.
SLA Tracking
Define SLA rules per priority. Countdown timers, warnings, and automatic escalation on breach.
Auto-Escalation
Tickets auto-escalate when SLA deadlines are missed. Notification chain: Branch → Region → HQ.
Photo Verification
Before/after photos required for every closure. Complete documentation and evidence trail.
Comments & History
Full comment thread per ticket. Status changes, assignments, and actions are logged.
CAPA Plans
Create Corrective and Preventive Actions directly from audit findings. Assign and track measures.
Kanban Workflow with SLA
Kanban Board
SLA Tracking
Auto-Escalation
Photo Verification